Returns & Exchanges
At Toobas.pk, we strive for perfection in every customized gift; however, if your order arrives damaged or incorrect, we offer a hassle-free 7-day return and exchange policy. Please note that personalized items cannot be returned unless there is a manufacturing defect or printing error.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and photos of the product issues.
Quality Assessment
Our quality assurance team will review your claim to verify the defect or customization error against your original order specifications.
Pack and Ship
Once approved, securely pack the item in its original packaging and ship it back to our designated fulfillment center in Lahore.
Replacement or Refund
After receiving the return, we will either dispatch a corrected replacement at no extra cost or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing